Damages | Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item.
When reporting damaged items, please email us and include photos of the damage as soon as possible after delivery. We would love to hear from you and make the situation right.
**PLEASE NOTE: Refunds will not be processed for damages reported more than 14 days from order delivery date.
Refunds are subject to confirmation of condition for both damages and returns. Once condition is assessed through photo evidence, or inspection of returned items, refunds will be issued electronically and a confirmation email sent.
For other questions related to refunds, please email us.
Returns & Exchanges
When items need to be returned, a return will be arranged with our customer team. Returns are handled by USPS. If accepted, we’ll email you a prepaid return label, which we will ask you to print and affix over the original shipping label. The box may then be dropped off at your nearest post office.
We can only accept items for exchange when they are returned in the same condition that you received it, unopened, and in their original packaging. You’ll also need the receipt or proof of purchase.
The fastest way to ensure you get what you want, is to notify us of the exchange request, and if approved, return the item you received and make a separate purchase for the new item.
To inquire about returns or exchanges, please email us.
**Items sent back to us without first requesting a return will not be accepted.
For situations outside of the above circumstances, or any questions related to returns, refunds or exchanges, please email us!
Unfortunately, we cannot accept returns on sale items or gift cards.